1. Overview
Light Application Pty Ltd (“Light Application”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or lighting control platform (“Platform”), you agree to the practices described in this Policy.
2. What Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions and services.
This may include:
- Name and job title
- Business or organisation name
- Work email address
- Telephone number
- Login credentials for authorised users
- Support enquiries and correspondence
- Billing and account information
- IP address and basic device information
- Platform usage data relating to authorised users
We do not intentionally collect sensitive information unless required by law or provided voluntarily.
3. How We Collect Personal Information
We may collect personal information when you:
- Contact us through our website
- Request information or a demonstration
- Register for access to the Platform
- Enter into a service agreement
- Submit a support request
- Subscribe to communications
- Interact with our website
Where reasonable and practical, we collect information directly from you.
4. Why We Collect Personal Information
We collect and use personal information to:
- Provide and manage our services
- Authenticate authorised users
- Maintain platform security
- Respond to enquiries and support requests
- Administer customer accounts
- Improve our website and Platform
- Meet contractual and legal obligations
- Communicate service updates
We do not sell personal information.
5. Platform and Infrastructure Data
Our Platform primarily processes operational data relating to lighting infrastructure rather than personal information.
However, limited user-level data (such as login activity and configuration changes) may be recorded for:
- Security monitoring
- Audit trails
- System diagnostics
- Incident investigation
6. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary, including:
- Cloud hosting providers
- Telecommunications providers
- IT and cybersecurity providers
- Payment processors
- Professional advisers
- Regulatory authorities where required by law
We take reasonable steps to ensure third parties handle personal information securely.
7. Overseas Disclosure
Some technology providers may store or process data in data centres located outside Australia.
Where this occurs, we take reasonable steps to ensure such providers maintain privacy protections substantially similar to those required under Australian law.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
- Encryption
- Access controls
- Network security protections
- Logging and monitoring
- Role-based permissions
No method of transmission over the internet is completely secure; however, we take reasonable steps to protect your information.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
When no longer required, information is securely destroyed or de-identified where practical.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests can be made using the contact details below.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand user behaviour
- Enhance user experience
- Support security features
You can configure your browser to refuse cookies; however, some website features may not function correctly.
12. Marketing Communications
We may send you communications related to our services where permitted by law.
You may opt out at any time by using the unsubscribe function or contacting us directly.
13. Notifiable Data Breaches
In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
14. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or make a privacy complaint, please contact us via the details provided on our website.
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).